Last updated: 10.04.2026
This Delivery Policy outlines the terms and conditions related to shipping and delivery for orders placed with Zuha Lives / Zuha Casa.

1. Delivery Coverage
We currently offer delivery within:

• United Arab Emirates (UAE)
• GCC countries (Saudi Arabia, Oman, Qatar, Kuwait, Bahrain)

2. Delivery Timeframes
Estimated delivery times are as follows:

• Dubai: 1–3 business days
• Other Emirates (UAE): 1–5 business days
• GCC Countries: 5–7 business days

3. Made-to-Order Items
Some products are made-to-order or customized.
In such cases:

• Additional production time of up to 7 business days may apply
• Total delivery time = production time + shipping time

4. Delivery Fees
Delivery fees are calculated based on:

• Location
• Order size and weight

Exact delivery cost will be confirmed at checkout or communicated before order confirmation.

5. Order Processing

• Orders are processed only after full payment is received
• Processing time may take up to 1–2 business days

6. Delivery Responsibility

• Customers must ensure accurate delivery details
• Zuha Lives is not responsible for failed deliveries due to incorrect information

7. Delays
While we aim to deliver within the estimated timeframe, delays may occur due to:

• Logistics providers
• Customs clearance (for international orders)
• Weather or unforeseen circumstances

Zuha Lives is not liable for such delays.

8. Delivery Confirmation
Once your order is dispatched:

• You may receive a confirmation message (WhatsApp or email)
• Tracking details may be provided when available

9. Inspection Upon Delivery
Customers are responsible for inspecting the item upon delivery.
If the package is:

• Damaged
• Defective

You must report the issue within 24 hours, in accordance with our Payment & Refund Policy.

10. Failed Delivery Attempts
If delivery fails due to:

• Customer unavailability
• Incorrect address

Additional delivery charges may apply for re-delivery.

11. Risk Transfer
Risk of loss or damage transfers to the customer once the product has been successfully delivered.

12. Contact Information
For delivery-related inquiries:
📧 Email: zuhacasa@outlook.com
📞 WhatsApp: +971 54 517 3762
📍 United Arab Emirates